𝐀𝐑𝐓𝐀 𝐑𝐞𝐥𝐞𝐚𝐬𝐞𝐬 𝐋𝐢𝐬𝐭 𝐨𝐟 𝐓𝐨𝐩 𝟏𝟎 𝐌𝐨𝐬𝐭 𝐂𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐞𝐝 𝐀𝐠𝐞𝐧𝐜𝐢𝐞𝐬 𝐟𝐨𝐫 𝟐𝟎𝟐𝟓

25 November 2025—The Anti-Red Tape Authority (ARTA) has released the list of the Top 10 Most Complained National Government Agencies (NGAs) and Government-Owned and -Controlled Corporations (GOCCs) for 2025, covering the period from 01 January to 31 October 2025. These complaints were filed through ARTA’s various channels, including email (complaints@arta.gov.ph), official social media pages (Facebook Messenger and Instagram), the Public Assistance and Complaints Desk (PACD), physical mail, the electronic Complaints Management System (eCMS) and the ARTA website.

ARTA clarifies that the list submitted to the Senate during ARTA’s Budget deliberation on 24 November 2025, and subsequently reported by GMA News and other networks, reflects data as of 31 August 2025. This is the same list earlier provided to the House of Representatives.

The most common violations recorded involve Section 21(e) of the Ease of Doing Business (EODB) and Efficient Government Service Delivery Act of 2018, or the failure  to render government services within the prescribed processing time on any application or request without due cause.