Thursday, March 28, 2013

Invitation for potential merchants: "Summer Lifestyle Trade Fair and Bazaar"

Invitation for potential merchants:
Good day! We at CBB Events are glad to inform you that our "Summer Lifestyle Trade Fair and Bazaar" is moved to May 23, 24, 25, 26 - 2013, with shopping  time from 11AM to 9PM at the same newest, classy, beautifully elegant venue: The Filinvest Tent. It is located at Filinvest City, Alabang.
The change of date is due to the request of our importer merchants because the great bulk of their new products is due to come from abroad by May.
On the part of exporters and online entrepreneurs, more new styles and creations are coming out on the month of May.
The shoppers are Class A and B from residents of high-end villages and corporate offices' staff from the surrounding area.
Booth prices for solo, full-panelled booths on all the 4-days occupancy are:
1.) P10,000 - 2sqm., 2 side open, with 3-meter panelled walls for hanging items display, horizontal wide area inside.
2.) P12,000 - 3sqm., 2 side open, with 3.5-meter panelled walls for hanging items display, bigger area inside booth.
3.) P15,000 - 4sqm., 1 side open, 2-meter frontage, with 6-meter panelled walls for hanging items display.
4.) P18,000 - 4sqm., prime center area, 2 side open, with 4-meter panelled walls for hanging items display.
Price range suits merchants' budgets that will lead to surprising big business income this May.
1.) The P12,000 booths are from Booth No. 54 to 119 as well as Booth 15 to 22. They are located on the left side of the layout.
2.) The P15,000 booths are Booth Nos. 2 to 14, 40 to 48, 51 and 53 - all located on the first row in the layout near the entrance and exit.
3.) The P18,000 booths are all located in the prime center area from Booth No. 120 to 233, as well as Booth Nos. 23 to 39, 49, 52
4.) The P10,000 booths will be half of any of the vacant 4sqm. booths which will be divided into two by a 2 meter wall partition. The half booths will be treated as solo booths with 3 meter walls for hanging display.
5.) The panelled walls of the booths can also be used for tarpaulin promo display of corporations and companies.
6.) Product sampling and flyering are also allowed in your booths.
7.) Concessionaires who are paying for 2 booths or more are allowed time for seminars, fashion shows and product promotions on the stage for 1 hour on any one (1) day of the event.
For booth booking & participation and signing of the contract, please call CBB Events Secretary Ms. Kris de Guzman at 931-0852 / 861-0006 / 0919-6222498.
Thank you very much for your positive response in joining this charity event for a cause. "To God Be The Glory."
God Bless,
Ma. Concepcion P. Bersola Christine Babao
CBB Events CBB Events

Wednesday, March 27, 2013

Win Your Dream Wedding with Club Balai Isabel!

On April 20 to 21, 2013, Club Balai Isabel will hold its first bridal fair entitled, “The Wedding Caravan” organized by R & A Events Specialist by Ricci Ang, hosted by Vet Lauzon.

This grand event will be held at Club Balai Isabel, located on the romantic shores of Lake Taal in Barangay Talisay, Batangas City from 9:00 am to 7:00 pm. The Wedding Caravan is designed for couples who desire a memorable and tailor-fit wedding. The event will showcase different wedding specialists and designers dedicated to making dream weddings happen.

This two-day event is packed with exciting activities and prizes to be given out to lucky couples. A series of bridal talks, makeovers and more will take place in this gathering. There shall also be a sumptuous food tasting by Juan Carlo the Caterer, a renowned catering service group. A fashion show highlighting the wedding collection of couture designers of the Fashion & Wedding Designers of the Philippines shall also be included in the line-up of events.

Club Balai Isabel will launch their first ever “Win a Dream Wedding” promo during the event. To join the contest, the couple must produce a three-minute creative video telling their love story and their idea of a dream wedding. The winning couple shall be entitled to a first-class Dream Wedding at Club Balai Isabel. The prize package will include a wedding gown by designer Joel Bautista, a special wedding cake by Hearts and Bells, photo and video coverage by Nice Print Photography, wedding invitations by Printrade Society Printers, photo souvenir by Smack Shot Photo Booth, catering by Juan Carlo the Caterer and other services by event partners such as Creations, Dragon Fireworks, Blessed Sacrament Flower Shop, and Ground Zero.

The Wedding Caravan this April at Club Balai Isabel shall be the befitting destination for couples, wedding enthusiasts and specialists taking part in the celebration of love and marriage.

For more information about Club Balai events and promos, you may call (02) 897-1740, (+63) 9258260323 or (+63) 9178402820 or e-mail
Visit here:

Tuesday, March 26, 2013

Everyday Is Friday at T.G.I. Friday’s!

T.G.I. Friday’s Kicks off Summer with a New Bar Menu
Introduces Stars Behind the Bar and Red Card

T.G.I.Friday’s, the first American casual dining chain in the Philippines is celebrating a sizzling start to the summer with a new bar menu. The updated bar list includes a wide array of affordable drinks such as the Ultimate drinks, beer on tap at P60, local bottled beer at P75 and beer by the bucket for only P350. Cocktails will also be available starting from P125, and includes staples such as the Long Island Tea, Bahama Mama, Kamikaze, and 77 Sunset Strip. To cool down for the scorching summer, the Refillable Mojito is also continuing its run as one of bar’s most popular offerings, available everyday at only P295.
The new beverage menu features concoctions to fit every bar personality, whether you’re the life of the party or just winding after work. To entice patrons to let loose and enjoy the distinct T.G.I.Friday’s atmosphere, the T.G.I Friday’s Red Card will be available by first week of April, which is a passport for a buy-one, take-one on cocktails every Thursday. The cards will be distributed free of charge to dining guests. 
Adding to the excitement is the launch of the first leg of the Stars Behind the Bar tour, which includes a showcase of celebrity bartenders, free drinks, and a chance to learn basic flairs and cocktails.
The featured bartenders went through a rigorous round of auditions, with most being previous participants of the renowned Shake, Rattle, and Pour Bartending Championship, which will be on its 18th year in 2013. T.G.I.Friday’s is known for popularizing flair tending, and hosted the first known flair bartending competition in the US in 1985. Patrons are also known to flock the bar to watch bartenders dazzle with flips, flairs, and tricks before drinks are delivered with a personalized touch.
The T.G.I.Friday’s Stars Behind the Bar tour is in partnership with Stolichnaya Vodka. Catch the tour at the following dates and locations: Bonifacio High Street on March 21, April 11 and 25, and May 9; Glorietta on March 22, April 12 and 26, and May 10; Mall of Asia on April 4 and May 16; Eastwood on April 5 and May 17; TriNoma on April 14 and May 4; Malate on April 18 and May 23; Alabang Town Center on April 19 and May 24; Tomas Morato on May 2 and 30; Robinsons Galleria on May 3 and 31.
T.G.I.Friday’s is a Bistro Group restaurant, and its latest promo is part of the group-wide Taste the Love campaign.

T.G.I.Friday’s Stars Behind the Bar
Aldrin “The One” Javar T.G.I.Friday’s TriNoMa

Earning his keep while studying, Aldrin has been to different places, even working in a casual dining restaurant in Singapore. But when he heard about T.G.I.Friday’s, this TESDA bartending contest winner immediately came back 
home and tried his luck. Aldrin not only landed his dream job, he is also on his way to fulfilling his bartending dream.
If he were a drink, Aldrin says he would most probably be a “Rum Runner” because it represents his career and the 
journey he is yet to face—“An unexpected but exciting one, that is,” he says.

Genrev “The Revolution” Bacasno T.G.I.Friday’s Tomas Morato

GenRev “The Revolution” Bacasno was the champion in last year’s TGI Friday’s “Shake, Rattle and Pour Bartending 
Championship!” His excellent showmanship, bartending skills, sunny personality and impressive working flair catapulted him to the top and gave him the chance to represent Friday’s Philippines at the Asian Bartending Competition held in Melbourne, Australia last November where he placed 2nd runner up.

Gino “The Bomb” Simbillo T.G.I.Friday’s Marquee Mall, Pampanga

Gino, unlike other newbies, has already joined (and won) bartending competitions. He finds memorable a T.G.I.Friday’s-sponsored competition where he was declared champion, besting other student-contenders. 
He compares himself to the “Strawberry Mango Lemonade” because of its sweetness with a twist. “Like me, I put a twist in everything I do.”

Junjun “The Entertainer” Marcelo
T.G.I.Friday’s Malate

When it comes to bartending, JunJun knows how to entertain with winning flair-tending moves, impressive dance steps, funny facial expressions, and of course, the unique music he is known for. He has been handpicked by Department of Tourism to promote “It’s more fun in the Philippines” to countries like India and Dubai. If he were a drink, he would be “The Apple Mojito.” Junjun says, “Aside from being one of the popular drinks in T.G.I.Friday’s, you can taste the sweetness first but there’s a strong kick somewhere.” 

Michael “Unstoppable”Rabago T.G.I.Friday’s Glorietta

“I will not allow anybody stop me from achieving my goals,” Michael declares. Thus, this engineering graduate seized the opportunity to pursue his passion, bartending. He continues, “Every bartender in TGI Friday’s aspires to be the greatest; that’s why we compete – to challenge ourselves.” 
“I’m like the Ultimate June Bug. It’s a rich combination of flavors, a marvelous mix of all that is good. I push myself to the limit because I have only one goal: to be T.G.I.Friday’s greatest,” he declares.

Ronilo “The Showstopper” Bautista T.G.I.Friday’s Mall of Asia

The HRM graduate has dreamt about being a bartender at T.G.I.Friday’s since he was in college, inspired by the world-class bartenders that worked at the restaurant. To achieve the dream, he began competing while still in school, eventually winning competitions. He says, “Being asked to join T.G.I.Friday’s is where my journey begins to reach my dream – to be doing exactly what I love – bartending.”

Tuesday, March 19, 2013

General’s Lechon - The Way Filipinos Take Pride In Its Own Tradition In The Culinary Scene!

       General’s Lechon started as a home-based lechon business ventured by couple Brian and Lynett Ong whose recipe originates from San Carlos City in Negros Occidental  that comes in different flavors namely Original, Curry, Garlic and Chili-Garlic.

The idea of a lechon business bloomed out of love for the owners, Bryan and Lynn.   With all the fascination of the people for our country’s beloved roast pig, it had somehow convinced them to bring a different take on lechon delectation in Manila.     In its truest form, a pig, removed of its innards, cleansed and put on a stake and roasted on smoldering spit-fire from charcoals, has always been the highlight of many feasts.   The superstar of any rural gatherings such as fiestas, which marks the way Filipinos take pride in its own tradition in the culinary scene.  
General’s Lechon is an inspiration paying homage to its ancestral beginning, San Carlos City, Negros Occidental.   It is where Bryan Ong had her wife tried the best tasting lechon she had.  Though not a big fan of lechons, she fell in love with the local Negros-style lechon.  Since then she craved for it, and what can love not do, just to please his beloved.  After coming back to Manila, they had Bryan’s family lechonero come over and prepare lechon for them.   
It took them more than 50 different lechons to perfect the one the couple like.   Transforming their backyard in Paranaque, into a lechonan, made them more serious and closely knitted in making sure they give out their best products.  Sure, there are countless lechon marketers around but what set theirs apart is the quality of swine they use.  It should be native pigs only.    The lechon is subtly spiced and seasoned with lemongrass, salt and leeks, among other secret ingredients.
From what used to be a small home-business, since 2007, it is now one of the most loved lechon brand in the metro and ranked as the no. 1 lechon of for 2012.   Foodies and lechon connoisseurs rave about their  lechons.  With four types of flavors filling up the lechons’ stomach, the Original, Chili-Garlic, Curry and Garlic, customers have more options to enjoy their lechon.  
How does a lechon make it to the list?  Aside from using native pigs from a swine farm just at the outskirt of Manila, science and engineering was applied to calculate and thus maintain the consistent  flavor that is said have the authenticity of a Negros-style lechon, and this is where Bryan Ong comes in.    Though cooked in old-fashioned style, they devised some formulas from the original procedure.    Just imagine how the pale pigs stuffed with Lynn’s mix of  herbs and spices fashionably hoisted on long bamboos and carefully cooked on charcoals from sustainable woods, turn to a brassy golden reddish brown skinned, while the stuffing permeates to the meat and the heat slowly burns the fat there is to the native pigs.  
With expansion on the top of their game, more products are now filling up their store shelves to give the utmost satisfaction in enjoying lechon in various ways from jarred Lechon Paksiw to Atchara.   Lynn also have put her hands in roast chickens, which  like their lechons are flavored.    “It is always advised that calls are to be made ahead, like a week to reserve at least one lechon for an event, for  regular customers know how to order because orders tend to pile up on our calendars.  We do respect each of our  clients specific needs for their lechon degustation,” said Bryan Ong.
With these in mind, a new joint was set to be open,  to stand as a pick up station for ordered lechons.    Strategically positioned at a gas station in Makati to give ease to customers getting their lechons or even buying by the kilos.    While making sure even a kilo of sliced lechon of your choice make it to your plate still palatable.   
General's Lechon will be opening their first branch this March 20, 2013 near Edsa-Pasay Road Makati  where people can buy their flavored lechon in kilos.
Store Address:  3 Guillermo St., Ramos Compound, Sun Valley Drive ParaƱaque City
Take-out Branch:  2nd floor of Petron Gas Station, Edsa corner Pasay Road, Makati City
For orders and delivery:  (632) 408- 6850 / (63) 917- 897 5966
For more information, visit their:
Twitter Account: @generalslechon

Saturday, March 16, 2013

PLDT Foundation Crown Winners Of Project Pagsulong P1Million Youth Challenge Pinoy Social Entrepreneurs!

     To help alleviate poverty and improve the lives of others, is what inspires these youth to join the Project Pagsulong challenge, endeavored by PLDT-Smart Foundation. And today three out of the 374 unique entries was crowned winners, namely;
Grand Champion: Power Mussels by Power Builders
· Maria Katrina L. Alfante
· Geneline P. Apuya
· Mark Anthony S. Capinan
2nd Place: Recovering Soil through Vermicompost by JHANS (Cordillera Nightcrawlers)
· Jon Ray Waking
· Herman Danis
· Alima Bedejim
· Noel Lenguaje
· Sheirelyn Banglig
3rd Place: The Spark Project by The Spark Project Team
· Patch Dulay
· Ian Corpuz
· Krz Lopez
People’s Choice Award: CareersForHealth.Ph by Team Alliance for Improving Health Outcomes (AIHO)
· Dr. Maria Ellen R. Licup
· Dr. Paolo Victor N. Medina
· Dr. Beverly Lorraine C. Ho
· Dr. Jacqueline Frances F. Momville
  Congratulations to everyone who made this program worthy of its cause!

Makati City, Philippines - PLDT Chairman Manuel V. Pangilinan represented by Ramon Isberto concurrent PLDT Public Affairs Head, today led top executives and its private sector partners in announcing the top winners of Project Pagsulong, the revolutionary youth challenge for 18 to 30-year-old entrepreneurs who had put together business concepts with deep social impact, particularly in alleviating poverty in the country.

The awarding event for the top three winners of Project Pagsulong, with seven other finalist teams sharing the limelight, was held at the Alphaland Southgate Tower in Makati City.
The Top 3 winners won seed money of P500,000, P300,000, and P200,000, respectively,  to help fund their pitched projects. A special People’s Choice winner was selected by the public through online voting, and was given a P100,000 grant. To help keep the projects sustainable, the seed money will be distributed in tranches depending on the milestones set and achieved by the teams in the coming months.

Joining Pangilinan at the event were Patrick Tang, head of PLDT HOME Voice Solutions; Esther Santos, president of PLDT-SMART Foundation; Marie Young, president of RFM Foundation; Pamela Asis-Layugan, national chairperson of TOSP Alumni Community; and other staunch advocates of social entrepreneurship in the country.

Thursday, March 14, 2013

Pon-De-Ring On Mr. Donut's!

   What comes to your mind, and makes you smile when you think of Mr. Donut? For me, it's their just right tasting donut that goes well with their freshly brewed hot coffee, not to mention their affordability.And now they are introducing more products, we can get to choose from and love too!

Get ready for the shake up as Mister Donut unveils its most dramatic change ever.

31 years of continuous innovation in the Philippines has gotten Mister Donut on everyone's Favorites List. This year, they've decided they were due for a facelift. This is no mini-lift, mind you. Your old favorite will unveil not just a fresher face, but a whole new dining experience as well in three wonderful ways - one for each decade of existence in the country: new look, new offerings, new hours.

A fresh new face can't get any better than with fresh new offerings. Along with this makeover come new items to turn your visit into a complete dining experience. All-Day Breakfast, Pastas, Burgers, and even Milkshakes are all eager to greet you with the sweetest of smiles daily. And as if that isn't reason enough to visit, Mister Donut Philippines finally launches the much awaited Pon de Ring! Taste the original Pon de Ring and experience the unique soft and chewy treat that has become Japan's number one donut.

And what would a sparkly new menu be without a sparkly new shop? Out with the old and it's in with everything new at Mister Donut's flagship store in the Greenhills Shopping Complex. Same spot, new look, new taste awaiting brighter smiles twenty four hours a day, seven days a week. It's a donut dream come true!

TOFARM 2013 - The Search And Awards For The Outstanding Farmers Of The Philippines.

     What an inspiring day! having attended the launching of TOFARM 2013 – The Search and Awards for the Outstanding Farmers of the Philippines.
"We cannot take what we did not sow" quoited Ms Milagros Ong How, of Universal Harvester.

TOFARM 2013 launched, seeks more outstanding farmers to recognize nationwide
The Philippine Jaycees (JCI Philippines) and Universal Harvester, Inc. (UHI) launched its second consecutive search for outstanding Filipino farmers today at the Mandarin Oriental Hotel in Makati in the prestigious recognition program for the most noteworthy achievers in various categories of the farming sector.
Revived last year to acknowledge the increasingly important role that the farming sector has played in boosting the economy and to inspire more young people to turn to agriculture as a livelihood, TOFARM 2013 wants to identify more unsung heroes in the fields, seas and urban areas from North Luzon to Southern Mindanao.

Wednesday, March 13, 2013

Call for Applications: Basic Investigative Reporting Seminar

    The Philippine Center for Investigative Journalism (PCIJ) invites mid-career and senior Filipino journalists, citizen media, and bloggers to apply for a three-day training seminar-workshop on Basic Investigative Reporting. Applicants from print, TV, radio, and online media are welcome.
A series of four three-day seminars will be conducted in Luzon, the Visayas, Mindanao, and Metro Manila from June to September 2013. Fifteen participants will be invited to each of the seminars from across media platforms, gender, province of assignment, and media organization.

    Through combined onsite and field learning sessions, the seminar aims to enhance the participants’ investigative reporting skills and practice and offer a framework for analyzing media killings and safety issues in the context of governance, the culture of impunity, and the presence of political clans and private armed groups in many parts of the country. The seminar also seeks to highlight the role of the police and the Commission on Human Rights as vital sources of journalists.

Tuesday, March 12, 2013

McDonald's National Breakfast Day

   On March 18, Monday, McDonald’s Philippines, joins 5,000 McDonald’s restaurants in Asia, Middle East and South Africa in staging the region’s first and biggest breakfast celebration to date—National Breakfast Day.

      Filipino customers will join in the fun and have another great reason to cheer ‘Hooray for Today!’.

All McDonald’s restaurants serving breakfast in the country will be offering 1,000 delicious McMuffins for FREE from 5:00 AM to 9:00 AM via Dine-In, Take-Out, or Drive-Thru.

Sunday, March 3, 2013

Time To Love Work Again At C3/CustomerContactChannels!

Let the good times roll:
Redefining 'call center' work
Working at a call center for over six years now has proven to be worth the extra effort, contrary to common perception.
While being at the front line of customer service may be more financially rewarding than working outside the BPO (business process outsourcing) industry, some misperceptions tend to make potential employees call center shy.
26-year-old Marc Espinosa, admits he was drawn to the BPO industry because salary packages are typically higher. “I’ve been in the call center industry for six years now,” shares the young agent who works at CustomerContactChannels (C3). “I started in the BPO industry in 2006 when it was still relatively young. The company I worked for was already quite established and had multiple sites in Manila. I was already a supervisor then, but I felt that the pay I was getting wasn’t really worth the workload I was putting in,” he shares. 
But working for his current company, shares Espinosa, paints an entirely different picture. For one, the company walks the talk when it comes to the culture and core values it proudly promotes: open and honest communication, accountability, and recognition of its people. “The culture is different in C3,” says Espinosa. “It fosters happiness, encourages employees to realize their full career potential, and C3 makes work fun.”

Rules of engagement
Since people tend to spend more waking hours working than doing anything else, work happiness plays a huge part in overall happiness. This is exactly the principle behind C3’s unique and empowering culture. 

“In an average call center, what the management team normally looks for are the wrong things being done. But what we do in C3 is highlight the good things,” says Director of Operations Kevin Urrutia regarding one of C3’s internal programs dubbed “MAD4C3”. 

“MAD4C3 basically means ‘making a difference’,” Urrutia explains. “The management team goes around the office, sees an employee, for example, sporting a very pleasant face while talking to a customer. We sense that it’s a good call so we go up to him and say, ‘you know what, you’re MAD for C3.’ Because of that, he gets an incentive. And it doesn’t just pertain to calls,” Urrutia injects. “It’s a culture thing; we dish out recognitions every time somebody does well,” he says. 
Some may deem this approach to agent engagement quite unconventional, but it actually gets the job done. Espinosa shares that working for C3 has made him more at ease with working at a call center. “It’s not always serious stuff at work. At C3, you can meet your targets and have fun at the same time. I enjoy doing my job not because I have to, but because I actually like what I’m doing. It’s a great environment that encourages us to be professional and have fun at the same time. It’s a more relaxing atmosphere, which actually motivates people to deliver better results,” he says. 
Espinosa adds that it really matters that management encourages open communication at all levels. “Anytime we have a concern or issue we would like to address, or have an idea that could make us do our jobs better, our management is always willing to listen. That’s important to me,” he says. 
“It’s also great when you work hard and you get rewarded for it. There are always incentives that motivate us to perform. They give that on top of our monthly pay, and it’s not hard to get if you’re very dedicated. There are also monthly raffles wherein they give out mobile phones or even trips to Boracay,” Espinosa enthuses. 

Where smiles lead to profits
No matter what size a customer contact center business you work for, the same holds true: people are more productive when they have more positive emotions. 
In an industry where the average monthly attrition (employee turnover) rate stands at 10 to 15 percent, C3’s is quite low. “Ours is at three to four percent (3% to 4%) attrition. That’s a very big difference. The bottom line is if you show your people you care, they are better employees on the phones when they talk to customers,” Urrutia asserts. 

Once an agent himself before climbing up the proverbial corporate ladder, Urrutia says that he knows what it’s like to be an unhappy agent. “When I worked as an agent 11 years ago, I wasn’t happy and motivated. At that time, nobody talked to me about my performance, I didn’t know what my goals were, there were no incentives in place, and I didn’t even know the boss of the company. I had no open line to talk to any of my managers,” he shares.

Having been exposed to the different aspects of the call center industry, C3’s management team—comprised of BPO industry veterans—knew that if they were to set up the company, they had to do things differently. “We wanted to take out all the negative industry practices,” shares Urrutia. 

Today, the call center industry has completely evolved. The C3’s training methodology and how they track the performance of the employees are all well in place. At the end of the day, it becomes a profession of skill or will. 
“You’d rather hire somebody who has the will than the skill, because if they lack the skill, you can train them. If you have someone who has the will,” Urrutia concludes, “he or she would come in everyday with the attitude that he wants to make a difference. And that will be felt on the call. That’s the kind of employee we’re after, and it’s why we’ve set up our culture the way we did. It’s a people business, and if you want happy customers, it has to start from within the company. You need to make your employees happy first.”

Head: Life Lessons at C3
At only 22, Keshia Faculin, a new employee of C3/CustomerContactChannels, a leading provider of Outsourced Customer Management Solutions, can teach us a thing or two about how life could be lived in a dynamic business environment. A graduate of the Philippine Normal University with a BSE English degree, Faculin had her sights on becoming a teacher.  “I love to teach,” said Faculin, adding that even before she graduated from school, she, like most of her classmates, had already spent time visiting Koreans to teach them the English language. She was so proficient with her tutoring that she was actually offered a job in Korea—an opportunity she let go of to get her teacher’s license instead.
It was at this point that Faculin’s life changed.  Even though she was set on becoming a teacher, Faculin’s professional goals altered when her sister, who was working as an analyst for a Business Process Outsourcing company, encouraged her to try the contact center industry instead. Her sister said that the job could provide her with the opportunity to teach in the future—should she choose to become a trainer. 
After she heard of C3, Faculin asked her friends who were already immersed in the contact center industry for advice and did her own research on the web. Convinced by the company’s record and word-of-mouth reputation, Keshia applied and was immediately put through training at C3.
Trained as a teacher, Keshia expected the process to be somewhat cut and dry. But the experience was exactly the opposite. “There were no PowerPoint presentations,” she said, noting the interaction that the trainers promoted. “The trainers didn’t see us as employees, but more as colleagues and encouraged us to be motivated.”
In fact, she enjoyed C3’s interactive training program so much that her perspective on her future there became clear. “The facilities are not just built for company success, but are built to enhance individual performance as well,” said Faculin.
The company’s offices in Fort Bonifacio show how the company has grown quickly.  Located on four floors of the building, C3 is equipped with the latest in computers and facilities, including rooms for resting and four cafeterias.  
What’s interesting about the cafeterias, Faculin observes, is how they actually reflect the company’s values.  The company encourages the families of employees to become concessionaires, supplying food to C3’s staff.
What struck Faculin the most was how serious the company practices its core values, which include open and honest communication, accountability and to be supportive of each other and the community.
Faculin appreciated the open channels of communication that were impressed upon the trainees, as the practice enabled them to voice their concerns, develop solutions and apply it to real-work situations. “The training helped people to become responsible,” said Faculin.
Faculin experienced firsthand how C3 helps the community during times of disaster. When monsoon rains flooded Metro Manila and surrounding areas a few months ago, her family was affected. Faculin’s family along with other C3 employees, were offered transportation from the nearest possible point from their homes to take shelter at C3. She wasn’t at all surprised that C3 also allowed employees and their families to use the company’s offices as a place of refuge.
To date, Faculin is a full-fledged member of the C3 family. “I just got regularized,” Faculin announced with pride. What makes her job different is that half of the time she works as an administrative assistant to a company officer, and the other half she spends manning the phone lines as a contact center representative.  This provides her with a unique opportunity to see how open lines of communication work with her colleagues and her immediate superior. 
Faculin appreciated that her fellow co-workers go in and out of the supervisors’ offices like clockwork in order to discuss matters that they think are important. “In other BPOs, when call center agents fail, it’s their own responsibility. But at C3, the practice is that when call center agents fail, he or she still has to take responsibility but the company looks at the process to identify how to overcome the next hurdle,” said Faculin.
Faculin realized her goals have shifted since she joined C3. “My goals when I was a student were very different from those that I have right now. The choices that I make now will clearly determine my future.”
Fortunately, the company’s ethics are comparable with her own. “I can’t speak for all, but I am quite happy and satisfied with my job,” Faculin said.
The company provides activities and opportunities that enable its employees to reinforce company camaraderie, as well as career advancement. These include bazaars, vacations as rewards for accomplishments, sports fests, tree planting, museum trips with family members, financial wellness seminars, etc.  
The C3 University platform focuses on self and career development curricula. It houses the courses under a free program which is open to all employees regardless of their tenure. Those who are willing to attend classes in their spare time for career and skills enhancement undergo particular courses that fit the level of skill that needs to be enhanced. Other various training programs are also offered like the C3 Plus and C3 Labs programs, which can likewise spell a faster climb up the corporate ladder.
Faculin is happy that C3 offers a range of opportunities for enhancement of its employees, while keeping sight of and rewarding their accomplishments as they grow at C3.  She credits this to C3’s capacity to think out-of-the-box as embodied in MAD4C3, an acronym-cum-mnemonic device that means, Making A Difference for C3.  As it turns out, the company provides tokens, whether in the form of gift certificates and movie tickets for employees who become exemplary models of conduct worthy of rewards.
To Faculin, it all boils down to the respect that the company extends to its staff, as well as its willingness to instruct its employees through positive actions. “People are willing to learn from you, but only if you teach them,” Faculin said.

Time to love work again
Few things in the world are more powerful than a positive push. A smile. A world of optimism and hope. A "you can do it" when things are tough.— Richard M. Devos

The holidays got everyone caught up in the hustle and bustle of year-end work, shopping, gift-giving and endless parties. For many, this signalled a winding down of the seasons. For others, it was a time to recollect and think about the year that has just passed and prepare for new beginnings. For those who are looking for a new direction – especially regarding their careers, and are deciding on a different course to take, make that leap; start early, start now. For those who are looking into joining the call center industry, look no further than C3. 
As a contact center in the Philippines, C3 continues to be a breath of fresh air since it was established recently. It passed the 1000 employee mark and now has close to 2,000 employees and five accounts. One cannot deny that its growth is exceptional, but its rise to success is because of the contact center industry experience that its core of leaders brought to C3, along with time-tested methodologies and singular focus on customer solutions.
More known as C3, but its very essence is found in its full name, C3/CustomerContactChannels. Customer pertains to C3 as a company that serves the customer above all else, with full intent to resolve things quickly, and to do things excellently. Contact means C3 is an expert in contact center management. Channels refers to the way C3 says that for every issue, there is a way, there is an answer.
The culture at C3 is anything but ordinary. In fact, a visit to their site at Fort Bonifacio would take you by surprise. All around the halls are posters about Love. Slogans shout out, “Love what you do!”, “Love who you work with!”, “Love learning new things!”, “Time to love coming to work!”
The idea about this theme is at the center of C3’s existence. As an offshore Business Process Outsource (BPO) company, C3 Philippines has become a major player in this competitive industry. It fosters an environment where employees take pride and joy in their work.
It is the biggest site of C3 Global. The company founded by David Epstein together with former colleagues at Precision Response Corporation (PRC), is a Business Process Outsourcing (BPO) company that provides customer management solutions worldwide. The company has customer contact centers throughout the Unites States, Asia, China, Europe and Central America and boasts several Fortune 500 companies as its clients. C3 has become a pioneer in handling multichannel customer care and has created a unique, employee-centric culture that is innovative for the contact center industry.  C3 prides itself in having an entrepreneurial spirit that encourages everyone from the top down to suggest new ideas and try new things to make the company better. Its senior leadership is hands-on and personally involved in all corporate accounts. 
It is quite fitting that love is in action at C3. Formed by a small group of friends, colleagues in the call center industry for more than 10 years, this Dream Team became the hotbed of ideas for the ideal call center – the one that is housed in state-of-the-art facilities, the one that utilizes the best practices in the industry, the one that can employ the brightest talents.
Andy Sarakinis, the Philippines’ country manager, first called this group together in the middle of 2011. By then, he had been in the Business Process Outsourcing industry for well over a decade.  He and his close friends had been musing for some time, dreaming of a perfect company that they could put all their skills and efforts in. Because of their history, they brought years and years of experience and tenure. They knew what worked and systems were in place that were adapted to the Filipino culture.
C3 is like an extended family. Andy Sarakinis and Kevin Urrutia are like older brothers to everyone there. As a testament to this atmosphere, the employees call Andy and Kevin by their first names, and vice versa. The management team is often seen on the floor, involved in the work of their people and is available to help in any situation.
If that is not a perk in itself, hear this: C3 has one of the better pay scales in the contact center industry and its benefits package is highly competitive. Yet in spite of its success, C3 prides itself in taking care of its employees first and foremost in more tangible ways than one. 
C3 takes a unique approach in hiring employees. ”It’s a very effective way to communicate our overall operating practices – the way we like to treat people and the kind of community we’re aiming to build,” says Rick Ferry, COO. “Essentially, we want our staff to enjoy what they do and be proud of it. Your workplace should be a place where you feel at home and feel valued. With that in mind, we have created a place that has been acclaimed one of the finest facilities that people have seen in the Philippines in recent years.” 
Come be a part of an exciting adventure at C3. It’s time to love to work again!

C3/CustomerContactChannels is a global provider of contact center services unlike any other in the market today. Services include sales, service, performance optimization, reputation management and complete customer interaction management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients’ brands with every contact we make with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL.  More information can be found at and
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